Building Trust in Digital Financial Services: The Promise and Challenges of Inclusive Fintech in India

Photo by The White Ribbon Alliance Flicker Creative Commons

Photo by The White Ribbon Alliance Flicker Creative Commons

India is at the forefront of building an ecosystem that encourages innovation in digital financial services for low-income customers. New technologies have created new opportunities to expand access to financial services and empower consumers. But many digital solutions are slow to scale as consumers often distrust what is unfamiliar. Building trust with low-income consumers underpins the success of any digital financial product. So, from product design to product delivery, how can financial service providers build and maintain customer trust in digital solutions?

Tailored to Indian fintech startups, financial institutions, investors and development practitioners, join Catalyst Fund for an afternoon for a panel discussion and workshop on how to design for trust in digital financial services along the customer journey.

Date:

Tuesday, September 12, 2017

Location:

The Grand Ball Room, Leela Palace Hotel

Program

  • 1.30 pm: Registration
  • 2:00 pm to 2:10 pm: Welcome by Maneesha Chadha, Head of Global Philanthropy, J.P. Morgan
  • 2:10 pm to 3:00 pm: Panel - The Promise and Challenges of Inclusive Fintech in India: Why Trust Matters
  • 3:00 pm to 3:15 pm: Coffee Break
  • 3:15 pm to 6:15 pm: Workshop - Designing for Trust in DFS
  • 6:30 pm to 8:30 pm: BFA Networking Reception

Panel: The Promise and Challenges of Inclusive Fintech in India: Why Trust Matters

Moderator:  

Maelis Carraro, Associate at BFA, and Program Manager, Catalyst Fund 

Panelists:

  • Maneesha Chadha, Head of Global Philanthropy, J.P. Morgan 
  • Rohit Bhatia, CEO, Paylatr
  • David del Ser, Director of Fintech Practice at BFA and Catalyst Fund
  • Smita Aggarwal, Director of Investments, Omidyar Network

Workshop: How to design for trust in DFS?

The workshop explores the key elements of trust in digital financial services and how companies can integrate it at every step of the customer journey. Participants will walk away with practical tips on how to create customer trust from product design to product delivery. 

Practical workshop Facilitated by:

Maelis Carraro, Catalyst Fund Program Manager

Workshop Materials

Read the Catalyst Fund Design for Trust Toolkit


Networking Reception

Brief Remarks from:

  • David del Ser, Director of Fintech Practice at BFA and Catalyst Fund
  • Rajesh Bansal, Senior Advisor at BFA

Speaker Profiles

This event is organized by Catalyst Fund, J.P. Morgan and BFA and is by invitation only. Contact us to request invitation here.